You are able to appeal the decision and get more information and advice by contacting Hitachi. This is subject to terms and conditions including the registration of your Stove, Fireplace or Chimney System within 1 … Our UK and overseas suppliers may fall under different sets of Covid-19 restrictions and may also be impacted by the new trading rules imposed by the Brexit agreement. How long will it take to apply? This gas stove has an output of 5kW and 80.5% efficiency. This is s review about customer service not the product as the product has not yet been completely delivered. If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. Prior to purchasing one of the Stovax family of stoves, they require customers to confirm that they have read the statement below which highlights the importance of buying from an approved dealer like Glowing Embers and the importance of using a local showroom and or fitter to provide proper pre-installation advice and professional installation. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Buy with us and you can spread that total cost of the purchase over a maximum of 12 months at absolutely no extra cost to you. d) Damage or defects caused by the product being stored in a damp, unheated environment. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. c) Damage caused by unauthorised modifications, use or repair. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Once this is paid, we will send you your goods - as simple as that. Effortlessly becoming the focal point of your interior, a Gazco Studio 3 Balanced Flue Natural Gas Glass Fronted Gas Fire brings far more than just heat to your home. We aim to answer all emails within 2 working days. Absolutely brilliant wide range of… Absolutely brilliant wide range of fires. Gazco have an internet policy which does not allow Approved Retailers to display prices of their stoves online. We aim to answer all emails within 2 working days. Each fire is designed to seamlessly blend beauty and performance, offering superb flame visuals and … Gazco is an ISO9001 and ISO14001 accredited company. Richly detailed logs and ceramic stones create the appearance of burning embers to create the look of a realistic wood burning fire. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Gazco is an ISO9001 and ISO14001 accredited company. Stovax and Gazco products purchased from within our Expert Retailer Network will have the additional benefit of an extended warranty period as set out in the links below. Any product purchased outside of our Expert Retailer Network will carry a standard 1 Year non-extendable Warranty. Repair or replacement of parts which are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. Support. Beautifully designed, this stove features cast iron bevelling and cornicing to the door, top plate and base, for a quality you can appreciate even when your gas stove is not in use. The contemporary Gazco Riva2 670 Electric Fire range is the latest addition to Gazco’s collection of electric fires. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. If you do not know your serial number please use the following guide to help locate your data badge which contains your serial number information. This stove also features crystal clear non-reflective glass for breath-taking flame visuals uninterrupted by unwanted reflections. You must be over 18, have lived in the UK for 3 years or more and able to make regular payments by Direct Debit. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. I have had the pleasure of being a Stovax and Gazco retailer for the last 35 years. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14 day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date. Hitachi are one of the world's leading specialist providers of retail finance and have a proven track record of providing paperless finance solutions. I purchased a gazco studio 3 fire and was informed at the time that the frame was not available but it would be constructed on the 18th October and this might take one week, up to the 25th October. Please enter your username or email address. Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf. This will affect the import/export of spare parts and therefore we may not be able to obtain and dispatch certain products as swiftly as we would like. ... provide more direct/additional means of communicating such rights Please be aware the Stovax Heating group do not offer technical support to products bought via nationwide online sales, where a Stovax Heating Group qualified independent retailer would otherwise offer this support. The Gazco Extended Warranty does not affect your statutory rights. Designed for two models, the Conventional flue and the Balanced flue, this stove is accessible even if you don’t have a chimney in your home. Gazco Huntingdon 20 Gas - Clear Door 515-071 Price: £1,295.00 inc VAT MORE INFO > Gazco Huntingdon 20 Gas - Tracery Door 515-035 Price: £1,295.00 inc VAT MORE INFO > ... excellent customer service and a real commitment to providing value for money. You will get an instant answer regarding your application and be able to electronically sign the application to complete it. It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out in accordance with the Installation Instructions. Highlands and Islands). The liability on these issues is covered by Gazco’s Terms and Conditions of Sale. Inset models are suitable for a broad range of settings from the lounge to the bedroom. Lost your password? No need to create an account to get delivery costs.For a full delivery quote to your address, add the products you require to your basket and click the ‘View Contents’ button to see a full list of delivery options and costs for your entire order. I sell these fire and any issues we do get, get resolved hence why I like to sell them. If you have recently purchased a Gazco Electric Stove or Fireplace you can register your purchase here. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Important considerations before making your purchase: Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. Home » Support » Request a Service Call. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. Hitachi is authorised and regulated by the Financial Conduct Authority. Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. Furthermore, Gazco fires purchased from within our Expert To receive your Extended Warranty your Gazco Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Gazco within one month of the later of the purchase date or installation date. Before you report your issue/s with your Stovax or Gazco retailer. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. Gazco Sheraton 5 - 4kw Gas Stove with Conventional Flue - LPG - The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. Please select relevant options only – leave options irrelevant to you blank, Free Delivery (Excl. As an approved Stovax dealer we ask all customers confirm that they have read the statement prior to purchase by ticking the box above the Add to Basket button. What happens is my application is refused? Regular office opening hours are 9am – 5pm Monday – Friday. Gazco Riva2 600 5kw Gas Fire with Conventional Flue - Natural Gas - This stunning Riva2 600 is the sleekest model in this range, offering a beautiful landscape flame view. The Gazco eReflex 85R Inset electric fire creates a minimalist, hole-in-the-wall look. Our rigorous quality ... we do not offer technical support (beyond our statutory responsibilities) for products bought via nationwide online sales, where this support would normally be offered by one of our To help aid us with your enquiry please provide your serial number. Gazco Sheraton 5 - 4kw Gas Stove with Conventional Flue - LPG, Flexible Chimney Flue Liner, Kits & Parts. Your serial number is located on your appliance’s data badge/plate. This site uses cookies. 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